Refund policy
At The Lei Plug Hawai'i, we take great pride in the quality of our products and want you to be confident in your purchase. Please take a moment to review our store policy regarding all orders:
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All Sales Are Final
- We operate on a strict no returns and no refunds policy. Once an order is placed and finalized at checkout, it cannot be canceled, refunded, or returned. We kindly ask that you double-check all details, sizing, and product descriptions before completing your purchase.
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Damaged or Defective Items
- We stand by the quality of our items upon shipment. However, if your order arrives damaged, broken, or with a manufacturing defect, we want to make it right:
- Please report any issues to us within 7 days of package delivery.
- Email us at info@theleiplughawaii.com with your order number, a brief description of the issue, and photos showing the damage or defect.
- Requests made after the 7-day post-delivery window will not be eligible for replacement or resolution.
- We stand by the quality of our items upon shipment. However, if your order arrives damaged, broken, or with a manufacturing defect, we want to make it right:
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Item Exchanges
- We do not offer product exchanges for changes of mind, incorrect selections, or general preferences. The only exception to this is if an item arrives damaged or defective and a replacement is approved by our team.