Contact information

We are here to help! Whether you have a question about an order, need assistance with a return, or simply want to know more about our products, please feel free to reach out to our customer support team using the information below.

• Customer Support Hours
  • Days: Monday-Friday
  • Hours: 9:00 AM-5:00 PM HST
  • Response Time: We aim to respond to all inquiries within 24-48 hours. Inquiries sent over the weekend or on public holidays will be addressed on the following business day.
• How to Reach Us
  • Email: info@theleiplughawaii.com
    
• Helpful Tips Before Reaching Out - To help us serve you as quickly as possible, please include the following details depending on your inquiry:
  
  • Order Questions & Changes: Please include your Order Number and the full name on the account in your email subject line.
  • Returns & Refunds: Please review our Returns & Refunds policy first, then email us with your order number to request return authorization and your prepaid shipping label.
  • Sticker Order Delivery Times: If you are waiting on a sticker-only order shipped via untracked standard letter mail, please allow up to 14 business days from shipment before reaching out regarding missing mail.